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Payment Policy

Secure and seamless payment options for a smooth checkout experience.

Payment Policy

At QuenchGlow - Advanced Skin Science, we provide secure and seamless payment options to ensure a smooth checkout experience.

Accepted Payment Methods

We accept orders through the following modes:

1. Cash on Delivery (COD)

Customers may choose to pay at the time of delivery. (Additional COD charges may apply, if applicable.)

2. Prepaid Orders

For prepaid transactions, we accept:

  • Visa Debit & Credit Cards
  • MasterCard Debit & Credit Cards
  • American Express Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Other payment methods as available at checkout

All payments are processed through secure encrypted payment systems.

Card Payment Details

When making a payment using a debit or credit card:

For Visa & MasterCard:

  • 16-digit card number
  • Expiry date
  • 3-digit CVV number (on the back of your card)

For American Express:

  • 15-digit card number
  • 4-digit security code

Please ensure accurate entry of your details to avoid transaction failures.

Payment Gateway Partner

We use PhonePe Payment Gateway as our authorized payment service provider.

During checkout, you may be redirected to PhonePe's secure payment page to complete your transaction. PhonePe operates independently and is not under the direct control of QuenchGlow.

All payment information is processed securely in accordance with industry-standard encryption protocols.

For more details regarding third-party services, please refer to our Terms of Use.

Payment Confirmation Issues

If the amount has been deducted from your account but you have not received an order confirmation, please contact our support team with the following details:

  • Transaction Reference Number
  • Registered Email ID and Phone Number used to place the order
  • Date and Time of Transaction

Email: care@quenchglow.in

Phone: +91 120 316 0848

Our team will assist you at the earliest.

Fraud Prevention

QuenchGlow reserves the right to cancel or hold orders in cases of suspected fraudulent or unauthorized transactions. In such cases, additional verification may be required.